the first step towards better customer experience?

satisfied employees!

Did you know that many companies rely on external partners to set up and manage their digital workplaces? They are convinced of the benefits and know what to be aware of when implementing new systems, but still choose to unburden themselves – either fully or partially. After all, there are lots of things to consider in such a process, and not every company has the right expertise in house. 

Want to find out how we approach it?

step 1: what do you want to achieve?

When switching to a new or updated digital workplace, it’s important to keep in mind exactly what you want to achieve. Are your objectives to increase efficiency and make more profit? It’s often possible to be more precise in your approach: which specific problems or challenges in your company do you want to tackle?

Looking at it like this ensures your solution offers added value in the long term. 

the ausy touch.

We think along with you right from the start, as any partner worth their salt should. Our strategic experts consider your company requirements and strategy in detail. They draw up a business case for you and incorporate your feedback as they continue to work on it.

step 2: where are you today?

To implement your digital workplace correctly, it’s important to map out your current situation: which tools and processes are your colleagues already working with – and how’s it going?

Sometimes you find out at this stage that certain teams or employees have implemented their own tools or systems, usually because they feel the existing systems are inadequate. A lot of useful feedback can be gained from these findings. 

the ausy touch.

This exercise never produces the same results for different companies, so there’s no ready-made solution that works for everyone, which is why we focus on customisation.

Our strategists start by providing you with a detailed overview of your tools. Are there similar systems being used separately by different departments? Is everything sufficiently secure? 

Our experts consult with your employees to find out what works for them, and what doesn’t. We provide insights into how mature your digital workplace already is and identify points for improvement. Following this stage, we have all the pieces of the puzzle we need to develop your digital workplace strategy further.

A woman on the foreground working on her smartphone, 2 people in the background working on laptops.
A woman on the foreground working on her smartphone, 2 people in the background working on laptops.

step 3: involve all stakeholders.

It’s your employees who need to find their way in your digital workplace to work efficiently. So it makes sense for us to involve them in the process, right? 

In addition to managers, we typically involve relevant digital-savvy colleagues as well as HR and IT experts, for example. Including these internal colleagues in the process doesn’t just ensure the suitability of the final solution; these familiar faces also act as points of contact that other colleagues can easily go to with any questions or concerns.

the ausy touch.

We believe that setting up a digital workplace is a shared responsibility. We encourage stakeholders to work together as a unified group. The goal is not for a certain department to be in charge, and for the rest just to follow. Enabling the company to work together efficiently is a collective responsibility which is why we connect all parties.

step 4: a customised tooling landscape.

The right tools and technologies make sure the objectives you define in the first step are actually achieved. What do all these tools need to have in common? User-friendliness!

One important aspect that shouldn’t be overlooked is the interoperability of all your tools and technologies. When all your systems work together, you achieve smooth collaboration throughout the company.

the ausy touch.

We don’t want to reinvent the wheel. If we can build further on your existing setup, then that’s what we do. We start with the low-hanging fruit. If your team communicates with each other remotely in countless WhatsApp groups, for example, then implementing a simple communication tool is obviously better than setting up a full-blown intranet.

step 5: pay attention to change management.

Your tools may be user-friendly, but if you don’t involve, train or inform your employees in good time, they’ll find it difficult to get to grips with all the new possibilities. Training and communication are keywords when it comes to implementing a new way of working. 

In a good change management strategy, you start to communicate early on in the process. You should also involve the digital-savvy early adopters – they can help colleagues to embrace change before, during and after your digital workplace implementation.

the ausy touch.

You want to reap the rewards of your digital workplace in both the short and long term. Because we have already discovered difficulties and frustrations in earlier stages – and addressed them in the development of your landscape – we know which implementation and follow-up strategies will ensure your employees can actually get to grips with the new systems. Our teams provide the necessary training and support for your colleagues. 

step 6: prioritise security.

You will understand that the virtual storage and sharing of information has some inherent threats. The fact that your employees use different types of devices for their work also poses certain risks. Every individual is a potential target, after all.

So the security of all your systems, and all the data stored in them, is a top priority. Does your company satisfy all regulations and industry standards? Are all your procedures up to date? Do you have a disaster recovery strategy? Are all your access rights in order? There’s a lot to consider!

the ausy touch.

We’re already at step 6 now, but the security of your digital workplace is a priority for our security specialists right from the very beginning. Applying ‘security by design’ means that security isn’t just a layer that's only added at the end.

Another important aspect we want to pay attention to is making your employees aware of online dangers. This can be anything from choosing a secure password to recognising phishing emails. We make it clear how and where they can report suspicious messages.

A man sitting on the couch working on his laptop.
A man sitting on the couch working on his laptop.

step 7: end-user management.

Your employees use lots of different devices to work with lots of different tools. End-user management ensures reactive support, so efficiency remains high and every user enjoys an optimal experience.

It also has an important proactive aspect: consider device and applications management, planning and executing updates, limiting security risks, etc.

the ausy touch.

This step isn’t a one-size-fits-all solution either: we keep your specific requirements in mind as we work out your ideal solution.

  • Do you need your own internal service desk, for example, with our team of experts working with you on site? 
  • Or will you use our central service desk to manage your digital workplace, both remotely and on site? 
  • Is your environment so critical that you need well-trained employees available around the clock – possibly via our back-up team in case of emergency? 

Whichever approach is right for you, customer experience is central to our methods. It’s not just our experts’ technical skills that are important, but also their soft skills. We focus on topics such as emotions, empathy and helpfulness in our extensive training. 

step 8: follow-up and improvement.

The digital world is full of change. And every company is constantly evolving. So it’s only logical that your digital workplace will also need updating over time. To keep employees engaged, we need to respond to change quickly. 

the ausy touch.

The digital workplace is a living product. Our service teams keep their finger on the pulse, remotely or on site, and stay in close contact with users, so they’re the first to spot any opportunities for improvement. We use this speed, in combination with targeted actions, to give you a significant competitive advantage in the long term.